Escape Room - Escape Arena Regulations

  1. All the rules of the Escape ARENA company (hereinafter referred to as the Organizer) are set out in these regulations and the recipient (hereinafter referred to as the Player) of the service (hereinafter referred to as the Game) is obliged to read and follow them. The consequence of not following the rules is the inability to participate in the game.
  2. The Player takes part in the Game at his own risk (the Organizer is not responsible for any possible bodily injuries); it is not recommended for people suffering from claustrophobia, nyctophobia or other fears, including fear of heights; or mental disorders.
  3. Pregnant women may participate in the Game; for security reasons, please provide this information to the host of the Game before starting the Game.
  4. A drunk player, under the influence of alcohol or other intoxicants, cannot take part in the game. The organizer reserves the right to refuse to provide the service to such persons, without reimbursement (if the game was prepaid).
  5. It is forbidden to consume alcohol, smoke or take intoxicants during the Game.
  6. It is strictly forbidden to bring flammable items to the escape rooms (e.g. lighter, matches) on the premises. There are fire extinguishers in the rooms that the Player can use in the event of an accident. Escape routes are visible to all visitors.
  7. The player is obliged to come before the scheduled time of the Game. A delay of more than 15 minutes without informing the Organizer results in the reservation being forfeited. If no other Player has booked the Game for the next scheduled time of that day, and the Organizer has been notified of the delay by phone (no more than 15 minutes late), he may conduct the Game for late Players.
  8. The game is intended for 2-5 players.
  9. The organizer is not responsible for damage or soiling of players ‘clothing, footwear, other items, and is not responsible for players’ belongings lost on the premises of the company.
  10. The player is obliged to absolutely read the operating instructions for any devices that are in the escape rooms.
  11. Same-day booking is possible and accepted ONLY if confirmed by phone at least 2 hours before the Game. Failure to confirm by phone will result in the cancellation of the booking.
  12. The player is entitled to one change of the date, not later than 24 hours before the planned game. In this case, please contact us immediately by phone (502 753 600) or e-mail (
  13. The player has the right to cancel the reservation at least 24 hours before the game booked by him. It can be done by phone (502 753 600) or by e-mail ( The model of the declaration of withdrawal from the contract is available at If the booking is not canceled on time, the paid booking will be forfeited. In the case of an unpaid reservation, the Organizer reserves the right to charge the Player who booked the game for the amount in accordance with the currently valid price list.
  14. Participants are responsible for furnishing the rooms in the Escape ARENA.
  15. Game reservations can be made in two ways:
    1. Reservation by phone, at tel. 502 753 600 (please provide your name, surname, e-mail address, number of people and a possible discount code)
    2. Online booking via the website If no booking is made on a given day, the company’s seat remains closed.
  16. Complaints about the services provided may be submitted by the Player in electronic form to the address A correctly submitted complaint should contain the following data:
    • name and surname
    • e-mail address
    • subject of the complaint
    • circumstances justifying the complaint. The complaint will be handled by Escape ARENA immediately, but not later than within 14 calendar days from the date of its submission. The decision regarding the complaint will be sent to the participant to the e-mail address provided by him.
  17. The player has the option of using extrajudicial means of dealing with complaints and redress related to the services provided to him. Among other things, the Player has the option to:
    • to apply to a permanent amicable consumer court with a request to settle the dispute arising from the concluded contract,
    • to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Player and the Organizer,
    • use the help of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. The Player may search for new ways of considering complaints and pursuing claims on the website . The player may also use the ODR platform, which is available at . The platform is used to settle disputes between consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or a contract for the provision of services.
  18. In the event of a correctly made booking, a confirmation message will be sent to the e-mail address provided.
  19. To make a personalized booking, e.g. birthday, hen / bachelor party, corporate party, etc., please contact the employee for details.
  20. The Game can be played by people over 16 years of age or younger, with an adult guardian who is responsible for them. Persons under the age of 18 and not under the care of an adult must present a written consent of the parent or legal guardian. The consent template is available on our website at . Children under the age of 10 are not recommended due to the climate in the rooms.
  21. During the Game, it is strictly forbidden to use any kind of electronic equipment, including cell phones; recording and taking photos; using his flashlights, tools, etc. This equipment may be turned off by the Player or kept at the Organizer.
  22. The flow of the game is monitored (video and audio, not available to third parties).
  23. The player is obliged not to destroy the property, in the event of damage to immediately inform the Organizer and cover any repair costs set by the Organizer.
  24. The Escape ARENA employee has the right to stop the Game in the room if the behavior of the Players will be far from generally accepted norms (subjective opinion of the employee).
  25. The player comes in a comfortable outfit that does not restrict his movements. In the event of the Player feeling unwell, it is possible to interrupt the Game or release the Player through an emergency exit. The emergency exit is clearly marked with a sign and YOU WILL NOT PARTICIPATE IN THE GAME. Using it and leaving through it will end the game. There is an exception in the Galaxy of Secrets room, where the exit door marked with a sign is used in the Game.
  26. Discount Coupon / Voucher entitles you to a one-time Game. The booking form has the option to enter a discount code. If it is entered, a discount will be applied. The coupon / voucher should be taken with you and presented to the employee before the Game.
  27. Any promotions offered by the Organizer cannot be combined with each other.
  28. Payments for the Game can be made in the form of a bank transfer via Przelewy24 on the website and on-site payment: in cash, with a payment card or with a Blik code, as well as via the platform.
  29. Data for the company: “MAŁGORZATA ADAMEK PUHP GOJA – ESCAPE ARENA” entered into the Central Register and Information on Economic Activity (CEIDG), kept by the minister responsible for affairs of economy, NIP: 779-146-24-61 REGON: 634171736
    • Seat: ul. Krauthofera 55, 60-202 Poznań
    • e-mail:
    • Phone: 502 753 600
    • Websites:
  30. The organizer reserves the right to change these regulations without prior notice.
  31. In matters not covered by these regulations, the provisions of the Civil Code shall apply.

Processing of personal data

  1. The course of the game is recorded and in connection with this, the Game Organizer processes the personal data of the Players in the form of their image captured on the recording.
  2. The Player’s personal data is processed only within the framework of and for the needs of organizing and carrying out the Game – in accordance with the requirements for the processing and security of data specified in the Regulation of the European Parliament and of the Council (EU) 2016/679 of on 27 April 2016 r. on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) of 27 April 2016. (“GDPR”), as well as in accordance with all other applicable regulations in the field of personal data protection.
  3. The administrator of personal data is the Organizer of the Game – Małgorzata Adamek PUHP “GOJA” – ESCAPE ARENA ul. Krauthofera 55 60-202 Poznań.
  4. The basis for the processing of personal data is:
    a) the Player’s consent,
    b ) art. 6 para. 1 lit d GDPR – processing is necessary to protect the vital interests of the Player and other players, as well as the Game Organizer and its employees, c) art. 6 para. 1 lit f GDPR (in order to implement the legitimate interest of the Organizer consisting in securing information in the event of pursuing civil law claims).
  5. The player agrees to the processing of personal data – in the form of an explicit act confirming consent to process his data.
  6. Players’ personal data are processed for the time in which the Game is played, and after its completion (in order to implement the legitimate interest of the Organizer consisting in securing information in ; in the case of pursuing civil law claims).
  7. Participation in the Game and thus providing personal data is voluntary, however, providing personal data is necessary to participate in the Game. Each Player has the right to inspect their personal data and to correct or amend or rectify them, as well as the right to request their removal, restriction of their processing, object to their processing, demand their transfer, and also to withdraw them. consent to their processing at any time without affecting the compliance with the law of processing, which was made on the basis of consent before its withdrawal.
  8. The above rights may be exercised by sending an email to the address
  9. In connection with the processing of personal data, each Player has the right to lodge a complaint with the supervisory body.
  10. The Personal Data Administrator transfers the Player’s data to the entity: Małgorzata Adamek PUHP Goja – “Escape Arena”. The data may also be made available to entities authorized to do so under the law.
  11. Persons who agree to take a photo will receive this photo by e-mail to the e-mail address provided in the reservation, at the same time consent to the sharing by us of this photo on social media facebook, instagram.